Enterprise Platforms
Core platforms that fit the business
ERP, CRM and the other platforms a business runs on, configured for how you work and kept close enough to standard to upgrade without dread.
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Our view
Enterprise platforms fail in two ways. Either the business is bent to fit the software, or the software is customized until nobody dares upgrade it. We look for the middle: standard where the process is ordinary, carefully built where it truly sets you apart.
We are independent of the vendors. That means we can tell you when a module is not worth buying, and when the system you already have will do.
Every program starts with the processes and the people who run them. The configuration follows.
By the numbers
Standard where it can be
- 80%
- of business processes run on standard configuration in a typical KIASA platform program.
- 9 months
- median time from design to go-live for a mid-size ERP rollout, across our last twelve.
- 60%
- less custom code after Fenmoor Biologics rationalized its finance platform.
KIASA enterprise platform programs, 2022 to 2026.
What we do
The platforms a business runs on
ERP implementation
Finance, supply chain and manufacturing modules, designed around your processes and rolled out by site or by entity.
CRM and customer service
One view of each customer across sales, service and billing, with the data cleaned before it moves.
Finance and procurement
Close, consolidation and purchase-to-pay processes simplified first, then automated where the volume justifies it.
Configuration over customization
Existing custom code reviewed line by line. Most of it is replaced by standard features; the rest is isolated and tested.
Integration around the core
Clean, documented interfaces between the platform and everything around it, so the core can be upgraded on its own.
Upgrades and support
Planned upgrades every year instead of a crisis every five, with regression tests that cover your real processes.
Client work
Our work in action
Manufacturing
Calderhill Components runs four plants on one ERP
Rolled out plant by plant over a year, with each site live before the next began.
Explore manufacturing
Life sciences
Fenmoor Biologics validated a new finance platform in seven months
Custom code cut by 60%, and the first annual upgrade completed in a weekend.
Explore life sciences
Telecommunications
Tellbay Mobile gave its service agents one view of the customer
Five systems behind one screen, and call handling time down by a quarter.
Explore telecommunications
Insurance
Halden Mutual connected its new claims core to its CRM
Agents see a claim's status as it changes, without a phone call to the back office.
Read the case study
What we think
Thinking on enterprise platforms
Research report
The maintenance dividend
Heavily customized platforms are among the most expensive systems to keep. The data on what that costs.
Research report
AI in the back office: where the first real savings are showing up
Finance and procurement teams are where the first AI savings show up. What their platforms needed first.
Research report
Platform pulse: what engineering leaders will fund in 2027
Enterprise platform upgrades are the spend 320 leaders most often postpone. The hidden cost of waiting.
Perspective
Why the second year of a cloud migration matters more than the first
After go-live comes the year that decides adoption. Lessons from cloud migrations that apply to ERP too.
“Our last upgrade took a weekend, not a year. That alone justified keeping the platform close to standard.”
Questions we hear
Before you start
Do you resell software licenses?
No. We are independent of the platform vendors and earn nothing from licenses. That lets us recommend the smallest set of modules that does the job.
Should we replace our ERP or fix the one we have?
Often the second. We start with a short review of how the current system is used. Many clients find that removing customization and retraining people gets them most of what a replacement would.
How do you avoid a big-bang go-live?
By rolling out in stages: by site, entity or process. Each stage is live and stable before the next begins, and the old system stays available for reference.
Who supports the platform after go-live?
Your team, with us beside them for as long as you need. We train key users and administrators during the build, not after it.
Our leaders
Talk to the people who lead this work
Rajesh Iyer
Practice Lead, Enterprise Platforms
Has led ERP and CRM programs in manufacturing, life sciences and telecommunications for eighteen years.
Katarzyna Nowak
Principal Consultant, Finance Processes
Simplifies close and procurement before anyone configures them. Led the Fenmoor Biologics program.
Olumide Adeyemi
Lead Architect, Platform Integration
Designs the interfaces that let a core platform be upgraded without breaking everything around it.
Planning an ERP or CRM program?
Talk to us before you sign the license. An independent view now can save a year later.