Industries
Systems that keep up with the network
Billing, provisioning and network data platforms for mobile, fiber and cable operators, so a new plan can launch in weeks and every customer is billed correctly.
Talk to our telecommunications team
What is changing
Operators have invested heavily in fiber and 5G, but the systems that sell, provision and bill for those networks often lag behind. Launching a new plan can mean months of changes across a stack built up over decades. The operators earning a return on their networks are simplifying the systems around them.
Customers compare operators on service as much as on price. A fault that takes three calls to report costs more than the repair.
Network data could predict faults and guide investment, yet much of it is collected and never used.
Three shifts for operators
Fewer stacks, faster launches
Years of mergers have left many operators with several billing and order systems. Consolidating them is the fastest route to quicker launches.
Fiber at scale
Building and selling fiber means provisioning thousands of homes a week, across retail and wholesale, with no room for manual steps.
The network as a source of data
Alarms, performance and usage data, joined to customer records, can find faults before customers report them.
By the numbers
Telecommunications, measured
- 6 weeks
- Time to launch a new mobile plan after billing consolidation, down from seven months.
- 99.7%
- Of fiber orders provisioned without manual intervention on the platforms we have built.
- 31%
- Fewer repeat fault calls after network data was linked to customer service screens.
- 4 to 1
- Billing systems consolidated into one at our largest operator client.
KIASA delivery records for telecommunications clients, 2020 to 2026.
What we do
How we help operators
We move customers between systems in waves, with billing reconciled before and after every one.
Billing consolidation
Several billing systems brought into one, customer base by customer base, with every bill reconciled before and after the move.
Application modernizationOrder and provisioning
Orders flowing from sale to activation without manual steps, across retail and wholesale and across the network's own systems.
Integration and APIsNetwork data platforms
Alarms, performance and usage data collected in one place and joined to customers and assets, so faults can be predicted and investment targeted.
Artificial intelligence and dataCustomer service tools
Agent screens that show the customer, their services and the state of the network around them in one view.
Experience designSelf-service and apps
Apps and online accounts where customers change plans, report faults and see their usage without calling anyone.
Digital product engineeringNetwork and platform security
Core and access networks, and the IT platforms around them, protected and tested as one estate.
Cybersecurity
Billing
Four billing systems become one
Each acquisition brought its own billing system, and each new plan had to be built four times. Launches took the better part of a year, and some plans could only be sold to some customers.
We moved customers in waves onto one billing platform, reconciling every bill before and after each wave. With one place to configure a plan, launches that took seven months now take six weeks, and every customer can buy every plan.
See application modernization
Network data
Faults found before customers call
Most operators already collect the signals that predict a fault: rising error rates, a struggling node, a cabinet running hot. They rarely reach the people answering the phone.
We join network data to customer and asset records, so an agent can see that a street is affected before the first caller finishes explaining. Where the pattern is clear, customers are told about the fault, and when it will be fixed, before they notice it.
See artificial intelligence and dataOur work in action
What we have built with operators
Kitewing Mobile
A mobile operator launches new plans in six weeks, not seven months
Four billing systems consolidated into one over two years, without a single billing run missed.
Explore
Halyard Fibre
A fiber builder provisions 9,000 homes a week without manual steps
Orders from retail partners flow straight to activation, with exceptions routed to a small team.
Explore
Northmere Telecom
A regional operator cuts repeat fault calls by nearly a third
Network alarms shown beside each customer's record, so agents know what is wrong before they ask.
Explore
What we think
Reading for telecommunications leaders
Research report
Platform pulse: what engineering leaders will fund in 2027
Network spending is set; the systems around it are where budgets move in 2027. The full survey of 320 leaders.
Research report
Security debt: the quiet risk on the balance sheet
Operators run some of the most connected estates there are. How to measure the security debt across them.
Research report
The maintenance dividend
Several billing stacks are an expensive habit. What the best performers do with the money they free.
Research report
AI in the back office: where the first real savings are showing up
Billing disputes and order exceptions are the kind of back-office work where AI is already saving time.
Our leaders
Telecommunications leads
People who have run billing cycles and network operations centers, and know what a missed bill run means.
Siddharth Rao
Industry Lead, Telecommunications
Has worked on billing and provisioning for mobile and fiber operators for twenty years. Leads our work with operators.
Elif Demir
Billing Transformation Lead
Plans and runs billing consolidations, wave by wave, with every bill reconciled.
Connor Walsh
Network Data Lead
Joins network and customer data so faults are found, and explained, before customers call.
Launch the next plan in weeks
Tell us what stands between your network and your customers. A partner from our telecommunications team will reply within two working days.