Managed Services
A standing team for what has been built
We run, secure and improve your systems day and night, and report back each month in plain language.
Talk to us
Our view
Launch is the start of a system's life, not the end of the project. Most of its cost and most of its value come in the years after. We provide a named, standing team that keeps it running, keeps it safe and keeps making it better, with the same engineers month after month.
You will know who looks after your systems by name. They will know your business well enough to spot a problem before it becomes an incident.
Each month you get a short report: what happened, what it cost, what we improved and what we recommend next. No jargon, no padding.
By the numbers
A partner clients keep
- 9 in 10
- of the clients we worked with in 2023 are still working with us today.
- 15 min
- maximum response time to a critical incident, at any hour, on every managed service.
- 99.95%
- average availability across the production systems we ran in the last twelve months.
- 20%
- of every managed service's hours set aside for improvement, not just upkeep.
KIASA managed services records, October 2025 to September 2026.
What we do
Run, secure, improve
Platform operations
Cloud and infrastructure monitored around the clock, patched on schedule and scaled ahead of demand.
Application support
Engineers who know your code fix faults, answer questions and keep dependencies current.
Security operations
Threats watched, critical patches applied within 72 hours and access reviewed every quarter.
Continuous improvement
A fifth of every month spent making things faster, cheaper or simpler, chosen with you.
Plain-language reporting
One short report a month and a meeting to go through it. What happened, what it cost, what comes next.
KIASA Canopy
Our managed platform team for mid-size enterprises without a large engineering department of their own.
Discover KIASA Canopy
Client work
Our work in action
Energy and utilities
Varda Energy hands us the night shift
Two million meter readings processed every night, with incidents down by two thirds since we took over.
Read the case study
Insurance
Halden Mutual extends its partnership with KIASA through 2030
The team that built the claims core now runs it, and keeps settling claims in two days.
Read the case study
Healthcare
Tessera Health keeps 38 clinics on one record, every hour of the day
Clinics open early and close late. Our team is on call for all of it.
Read the case study
What we think
Thinking on running systems
Perspective
Why the second year of a cloud migration matters more than the first
Who owns what after go-live decides whether the value arrives. A plan for year two.
Research report
The maintenance dividend
The best performers spend half as much keeping systems running. Much of the difference is in how they are run.
Research report
Security debt: the quiet risk on the balance sheet
Patching on schedule is the cheapest security there is. Why it slips, and how to keep it from slipping.
Research report
Platform pulse: what engineering leaders will fund in 2027
Managed platforms are a growing line in 2027 budgets for firms without large engineering teams.
“The monthly report is two pages. I read it in ten minutes and I know exactly where our systems stand, what was fixed and what is coming.”
How we work with you
What a managed service includes
A named team
A service lead and engineers you know by name, with at least two people who know each system well. The team stays stable: changes are planned and handed over, never sudden.
Cover around the clock
Monitoring and on-call engineers every hour of every day. Critical incidents are answered within fifteen minutes, and you hear from us before you hear from your customers.
Security as routine
Critical patches within 72 hours, quarterly access reviews and an independent audit of our own practices each year. The latest was completed in September 2026.
Read about the auditTime to improve
A fifth of the team's hours go to improvement: lower costs, faster pages, fewer manual steps. You choose the priorities with us each quarter.
A way out
Every runbook, credential and piece of code is yours. If you decide to bring the service in-house, we hand it over properly, with a plan and a notice period that suits you.
Our leaders
Talk to the people who lead this work
Daniel Okafor
Chief Delivery Officer
Responsible for how every KIASA system is built and run, including all managed services.
Anjali Rao
Practice Lead, Managed Services
Runs the managed services practice and the monthly reporting standard behind it.
Liam O'Connell
Head of Operations
Leads the on-call teams. Took over the Varda Energy night shift and cut its incidents by two thirds.
Siosaia Taufa
Service Lead, KIASA Canopy
Leads the standing team behind KIASA Canopy for mid-size enterprises.
Let us take the night shift
Tell us what you run and what keeps you up at night. We will propose a team and a first ninety days.