Client stories
Still working, years later
How the systems we helped build are working today, told by the people who run them.
We judge our work by what happens after we leave. These are the clients who let us go back and ask.
Why we tell them this way
A launch is easy to celebrate. What matters is whether the system is still doing its job two years later, run by the client's own people, and whether they would choose it again. Each story here was checked with the client, figures included.
Every case study names the problem as the client saw it, what we did together, and the result in numbers the client measured, not us.
Some of the people who run these systems also tell the story on film, in Grown with KIASA.
Case studies
Featured client stories
Four core systems replaced or rebuilt without stopping the business that depended on them.
Insurance
How Halden Mutual settles claims in two days, not nine
A 90-year-old insurer replaced its claims core one product line at a time, without a freeze.
Read the case study
Logistics and Transport
Osprey Freight plans 4,000 routes a night on one platform
Three regional planning tools became one, and the plan is ready 50 minutes after the order cutoff.
Read the case study
Healthcare
Tessera Health brings 38 clinics onto a single patient record
Five record systems became one, moved clinic by clinic over weekends, without losing a document.
Read the case study
Energy and Utilities
Varda Energy reads two million meters without a mainframe
96 million readings a day, and a mainframe switched off without a single billing error.
Read the case study
Film series
Grown with KIASA
Six short films from the field, hosted by our managing partner, Elena Marsh. The people who run the systems we helped build describe what changed, what was hard and what they would do differently.
After we leave
What our clients kept
- 9 in 10
- Clients we worked with in 2023 who still work with us today.
- 94%
- Clients who say they would recommend KIASA to a peer.
- 87%
- Systems we have built since 2020 that are now run by the client's own team.
KIASA client survey, June 2026, and engagement records since 2020.
“KIASA built it with us, then made sure we did not need them to run it. Two years on, our own team ships changes every week.”
More from the field
Smaller stories, same habits
Not every engagement is a core replacement. A few of the shorter pieces of work we are proud of.
Education
Aldermoor University enrolls students in 20 minutes, online
A student records system rebuilt over two summers. Enrollment day no longer means a queue around the building.
See Education
Logistics and Transport
Brannock Rail publishes timetable changes in five minutes
A planning tool that sends every change to every station display and online trip planner within five minutes.
See Logistics and Transport
Banking and Payments
Fernhill Building Society reads 4,000 invoices a week with AI
A model reads the invoices; the finance team checks the forty it is unsure of.
See Banking and Payments
Manufacturing
Calder Works cuts compute hours by 38% without touching its code
Test environments switched off at night, and a carbon figure on every order.
See Manufacturing
Browse client stories
Have a system that has to keep working?
Tell us what you are replacing or building, and what cannot stop while you do. A partner will reply within two working days.