Film series
Grown with KIASA
The people who run the systems we helped build tell the story in their own words. A short film series from the field, hosted by our managing partner.
Six films, each about four minutes long, recorded where the work happens: claims floors, depots, clinics and control rooms.
No scripts and no actors. We asked what changed, what was hard, and what they would do differently.
Now showing
Episode 3: Varda Energy, the quiet migration
Two million smart meters moved off a mainframe in groups of 50,000, and not one customer called to ask why. Kenji Arakawa and his team explain how they kept it quiet.
Episode 1 · 4:38
Episode 1. Halden Mutual: one product line at a time
Ingrid Solberg on replacing a claims core while the business kept selling.
Episode 2 · 3:52
Episode 2. Osprey Freight: the plan by eight
Meera Pillai and the planners who used to work until midnight.
Episode 3 · 4:12
Episode 3. Varda Energy: the quiet migration
Kenji Arakawa on moving two million meters without anyone noticing.
Episode 4 · 4:26
Episode 4. Tessera Health: one record, 38 clinics
Dr. Amara Nwosu on moving clinics at weekends so Monday was a normal day.
Episode 5 · 3:34
Episode 5. Aldermoor University: enrollment without the queue
Fiona Gallagher on two summers of rebuilding a student records system.
Episode 6 · 3:48
Episode 6. Brannock Rail: timetables that change on time
Youssef Haddad on getting a timetable change to every station in five minutes.
About the series
Told by the people who run them
Case studies tell you what a system does. These films tell you what it is like to own one: the night before go-live, the first storm on a new claims platform, the day a clinic forgot which system it used to have.
Elena Marsh, our managing partner, visits each client and asks the same three questions: what changed, what was hard, and what would you do differently. The answers are not always flattering to us, and we have kept them in.
Each episode links to the full case study, with the numbers behind the story.
In the films
Who you will hear from
Elena Marsh
Managing Partner, KIASA
Host of the series.
Ingrid Solberg
Chief Claims Officer, Halden Mutual
Led the claims side of Halden's core replacement.
Meera Pillai
Vice President, Network Planning, Osprey Freight
Runs the team that plans 4,000 routes a night.
Kenji Arakawa
Head of Metering Systems, Varda Energy
Leads the platform team that took over from the mainframe.
Dr. Amara Nwosu
Chief Medical Information Officer, Tessera Health
Signed off every clinical data mapping in the move to one record.
Fiona Gallagher
Registrar, Aldermoor University
Owns enrollment for 18,000 students.
Youssef Haddad
Head of Timetabling, Brannock Rail
Plans the timetable for 140 stations.
“We did not want a showreel. We wanted the people who live with these systems to say, in their own words, whether they were worth it. Most of them said yes. One of them told us what we got wrong, and that is in the film too.”
How the films are made
A small crew, a day on site, no script
A crew of three spends a day with each client. We film the work as it happens and interview the people who do it. The client sees the cut before anyone else and can remove anything that is commercially sensitive. They cannot add claims that their own numbers do not support.
Every figure in a film is checked against the client's own records and appears in the matching case study.
The full stories
Read the case studies behind the films
Insurance
How Halden Mutual settles claims in two days, not nine
A 90-year-old insurer replaced its claims core one product line at a time, without a freeze.
Read the case study
Logistics and Transport
Osprey Freight plans 4,000 routes a night on one platform
Three regional planning tools became one, and the plan is ready 50 minutes after the order cutoff.
Read the case study
Healthcare
Tessera Health brings 38 clinics onto a single patient record
Five record systems became one, moved clinic by clinic over weekends, without losing a document.
Read the case study
Energy and Utilities
Varda Energy reads two million meters without a mainframe
96 million readings a day, and a mainframe switched off without a single billing error.
Read the case study
Tell us about a system you want to last
If you are about to replace something your business cannot do without, we would like to hear about it.